[Southern Cross Healthcare Group - Investor Relations]
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Frequently Asked Questions

Corporate

  1. Information on Southern Cross
    • Southern Cross (or 'the Company') is, in terms of number of beds, the largest UK provider of care home services for the elderly and a major provider of specialist services for people with physical and/or learning disabilities. The Company's care homes for the elderly operate under two distinct brands: Southern Cross Healthcare and Ashbourne Senior Living. Both brands provide a range of social and personal care services and nursing care services for elderly people with physical frailties and differing forms of dementia. The Company's specialist services operate under the Active Care Partnerships brand and provide long-term care services for people with physical and/or learning disabilities and for younger people with complex forms of challenging behaviour.

      Southern Cross has been the leading consolidator in the industry in recent years and the Company now has a presence across the UK, with a 10% share of the market for independently provided residential care. The Company provides care services for most of the local authorities in the UK which, together with the NHS, represent over 70% of the Company's revenues. Its care home portfolio is largely purpose-built with a high percentage of single occupancy rooms and rooms with ensuite bathrooms.

      Southern Cross is focused on providing high quality care in well invested facilities, seeking to be the home of choice in each local community in which it operates. The Company believes it is well placed to continue growing. With its size and financial strength as the leading care home operator in the UK, it has efficient access to capital from its lenders and landlords and is thus able to grow its portfolio with limited investment from shareholders.
  2. In what regions does Southern Cross operate?
    • Southern Cross operates in the United Kingdom and provides care services for over 400 local authorities.
  3. How many employees does Southern Cross have?
    • As of 27 September 2009, the Group employed approximately 44,000 full and part time employees (the equivalent of 36,700 full-time employees).

Shareholders

  1. How many shares are in issue?
    • The number of shares in issue at admission is 188,067,377
  2. Who are the majority shareholders?
  3. Who were the Company's sponsors to the IPO?
    • Morgan Stanley & Co. International Limited and UBS Limited.
  4. On what exchanges are the Southern Cross shares traded? What are the tickers?
    • Southern Cross Healthcare Group PLC is traded on the London Stock Exchange's main market for listed securities under the ticker SCHE.
  5. When did shares in Southern Cross start trading?
    • Conditional dealings of Southern Cross shares commenced on the London Stock Exchange at 08:00, 7 July 2006 under the ticker symbol SCHE.
  6. What are the Southern Cross ISIN and SEDOL numbers?
    • The Company's ISIN number is GB00B14RYC39 and SEDOL number is B14RYC3.
  7. How can I get updated quotes for the Company's share price?
  8. Does Southern Cross pay a dividend on its shares?
    • On 8th December 2009 the Company announced its intention to resume dividend payments in 2010.
  9. I have questions about my shareholding - who do I contact?
    • For information about the ordinary shareholdings and changes to personal details all shareholders should contact Capita Registrars.
  10. How do I obtain information about the number of shares I own?
    • To view information about your shareholdings on the Internet, register at www.capitaregistrars.com, the Capita Registrars enquiry and portfolio management service for shareholders.
  11. I am a potential investor. How do I get a Southern Cross investor package?
    • You may request information by contacting our investor relations advisors, Financial Dynamics:

      Ben Brewerton, Financial Dynamics
      Holborn Gate, 26 Southampton Buildings, London WC2A 1PB.

      Tel:   +44 (0)20 7831 3113
      Fax:   +44 (0)20 242 8695
      E-mail:  southerncross@fd.com

  12. How do I get a copy of the Annual Report?
  13. How do I contact Southern Cross investor relations?

    • Financial Dynamics are our appointed investor relations advisors and their contact details follow:

      Ben Brewerton, Financial Dynamics
      Holborn Gate, 26 Southampton Buildings, London WC2A 1PB.

      Tel:   +44 (0)20 7831 3113
      Fax:   +44 (0)20 242 8695

  14. What is your registrar's address?
  15. I have lost my share certificate. What do I do?
  16. How do I transfer my holdings or consolidate them under one certificate?

Financial Calendar & Financial Information

  1. What are the next important dates in the Southern Cross financial calendar?
  2. When is the next Annual General Meeting?
  3. Where can I find historical Southern Cross financial statements?
    • Previously filed document are always available from Companies House. Also, by navigation to the Company Reports page (Financial Performance tab) you can view or download previously published reports.
  4. When is Southern Cross's year end?